Refund Policy | EditRoast

Last updated: June 2026

Payment processor

All purchases on EditRoast are processed by Paddle, who acts as the Merchant of Record. This means Paddle handles all payment processing, billing, and tax compliance on our behalf. For payment-related disputes, Paddle's standard Merchant of Record terms also apply.

Eligibility for a full refund

You are entitled to a full refund if we fail to deliver your completed review within 72 hours of receiving your manuscript file. Delivery time begins when we confirm receipt of your manuscript, not when payment is processed.

To request a refund under this condition, contact us with your order reference and we will process it promptly — no questions asked.

Satisfaction guarantee

If you receive your review and are unsatisfied with the quality, contact us within 7 days of delivery. We will:

Review your concern and, where appropriate, provide additional editorial notes at no charge
Issue a partial or full refund at our discretion if the delivered work did not meet the scope described at purchase

We do not offer refunds solely on the basis of disagreement with the editorial opinion or recommendations provided. Editorial feedback is subjective by nature.

Non-refundable situations

Refunds will not be issued in the following circumstances:

You have read and used the editorial report but later decide the service was not what you needed
You submitted a manuscript and request a refund after delivery without identifying a specific quality issue
The manuscript submitted was substantially different from what the service covers (e.g., highly technical documents, academic papers, legal texts)
More than 7 days have passed since delivery

How to request a refund

To request a refund, contact us via the contact form and include:

Your order reference number (found in your Paddle receipt email)
The email address used at checkout
A brief description of the issue (for satisfaction-based requests)

We aim to respond to all refund requests within 1 business day. Approved refunds are processed by Paddle and typically appear on your original payment method within 5–10 business days depending on your bank.

Chargebacks

We ask that you contact us before initiating a chargeback with your bank. Most issues can be resolved quickly and directly. If a chargeback is filed without prior contact, we may dispute it with supporting evidence of service delivery.

Contact

For any questions about this refund policy or to submit a refund request, use our contact form. We respond to all messages within 24 hours.